Understanding the Suspension Dialog

In FirstLook v2.0, we’ve introduced a clear and user-friendly Suspension Dialog to ensure that users understand what happens when their account is temporarily restricted. While no one wants to see their account suspended, this feature is designed to provide transparency and guidance during the suspension period.

Here’s everything you need to know about the Suspension Dialog and how it works:

🛑 What Is the Suspension Dialog?

The Suspension Dialog is a modal that appears when you attempt to log in to FirstLook while your account is suspended. It provides all the essential details about your suspension, including:

• Reason for Suspension: A brief explanation of why your account was suspended.

• Duration: The length of the suspension, including the exact date and time when your account will be reinstated.

• Next Steps: Guidance on what you can do during the suspension period and how to avoid future issues.

📋 What Information Does It Provide?

The Suspension Dialog is designed to be informative and actionable. Here’s what you’ll see:

1. Header: A bold title, such as “Account Suspended,” to immediately grab your attention.

2. Reason for Suspension: A concise explanation of the violation that led to the suspension (e.g., “Repeated violations of sandbox guidelines”).

3. Suspension Duration: The exact start and end times of the suspension, so you know when you’ll regain access.

4. Guidance: A message encouraging you to review the community guidelines and avoid future violations.

5. Support Contact: A link or email address to contact support if you believe the suspension was issued in error.

📱 Mobile and Accessibility Features

The Suspension Dialog is fully optimized for mobile and accessible to all users:

• Responsive Design: On smaller screens, the dialog adjusts to fit within the viewport while maintaining readability.

• Scrollable Content: For users on devices with limited screen space, the dialog supports vertical scrolling to ensure all information is visible.

• Keyboard Navigation: The dialog can be navigated using the keyboard, and it traps focus to prevent users from interacting with the rest of the app while suspended.

🔔 What Happens After Suspension?

Once your suspension period ends, you’ll regain full access to the app. To avoid future issues:

• Review the Guidelines: Familiarize yourself with the sandbox and community rules.

• Submit Feedback: If you believe the suspension was issued in error, contact support with detailed feedback.

Final Thoughts

The Suspension Dialog is part of our commitment to transparency and user accountability. While we hope you never have to see it, we want to ensure that, if you do, the process is clear and fair. If you have questions about your suspension or need assistance, our support team is here to help.