Exploring the New Feedback System in FirstLook v2.0

One of the most exciting updates in FirstLook v2.0 is the completely revamped Feedback System. We’ve designed it to make submitting, managing, and reviewing feedback easier and more effective for both testers and developers. Whether you’re reporting a bug, sharing your experience, or suggesting improvements, the new system ensures your voice is heard and acted upon.

Here’s a full breakdown of what’s new and how to make the most of it:

📝 Submitting Feedback

The feedback submission process has been streamlined to ensure clarity and ease of use. Here’s how it works:

1. Choose a Sandbox: Feedback is tied to specific sandboxes. When submitting feedback, the sandbox name and ID will automatically populate based on your current session.

2. Select Feedback Type: You can now categorize your feedback into three types:Bug Report: For technical issues or errors.
   Experience Feedback: For sharing your thoughts on usability or design.
   Suggestion: For proposing new features or improvements.
   

3. Describe Your Feedback: Use the text area to provide a detailed description of your feedback. The more specific you are, the easier it is for developers to address your concerns.

4. Submit: Once you’ve filled out the form, click the Submit Feedback button. You’ll see a confirmation message, and your feedback will be added to your history.

📜 Feedback History

The new Feedback History section allows you to track all the feedback you’ve submitted. Here’s what you’ll find:

• Feedback Cards: Each piece of feedback is displayed as a card, showing:The type of feedback (e.g., Bug Report, Suggestion).
  The status of your feedback (e.g., New, In Progress, Resolved, Closed).
  The sandbox name associated with the feedback.
  The content of your feedback.
  

• Team Responses: If the development team has replied to your feedback, their response will appear directly on the card under the Team Response section.

• Submission Date: Each card includes the date your feedback was submitted.

This section is updated in real-time, so you can always see the latest status of your feedback.

🚦 Feedback Statuses

To keep you informed, we’ve introduced a status system for feedback. Each status is color-coded for quick identification:

• New (Green): Your feedback has been received and is awaiting review.

• In Progress (Orange): The team is actively working on your feedback.

• Resolved (Purple): The issue has been addressed or the suggestion has been implemented.

• Closed (Gray): The feedback has been reviewed but will not be acted upon (e.g., duplicate reports or out-of-scope suggestions).

🔔 Notifications

We’ve added a notification system to ensure you never miss an update on your feedback:

• A red notification dot will appear on feedback cards with unread team responses.

• You’ll also receive email notifications for major updates, such as when your feedback status changes or when a team member replies.

💡 Tips for Effective Feedback

To help us address your feedback quickly and effectively, keep these tips in mind:

• Be Specific: Include as much detail as possible, such as steps to reproduce a bug or specific areas where you think improvements can be made.

• Attach Context: If applicable, mention the sandbox or feature you’re referring to.

• Stay Constructive: Focus on providing actionable insights rather than just pointing out issues.

Why This Matters

The new Feedback System is designed to create a stronger connection between testers and developers. By making it easier to submit and track feedback, we’re ensuring that your contributions have a direct impact on improving the platform.

We’re excited to see how you use the new system and look forward to hearing your thoughts. If you have any questions or need assistance, feel free to reach out to our support team. Let’s build something amazing together! 🎉